(ReadyForZero PLUS Service)

Updated on July 2013

The following additional terms (“Bill Pay Terms”) apply if you use our Bill Payment Service.


To be eligible to use our Bill Payment Service, you must:

  • be an individual person at least 18 years of age and able to form legally binding contracts under applicable law,
  • have a postal mailing address in the United States and a valid and active e-mail address,
  • have a valid deposit account with a U.S. financial institution, and
  • be a United States citizen or legal alien residing in the United States.
You may only use our Bill Payment Service for yourself. We reserve the right to impose additional eligibility requirements and/or to refuse to provide our Bill Payment Service to anyone.

FCRA Disclosures

The FCRA allows you to obtain a copy of all of the information in your consumer credit file disclosure from any consumer credit reporting company for a reasonable charge. The FCRA also states that individuals are entitled to receive a disclosure directly from the consumer credit reporting company free of charge under the following circumstances:

  • You have been denied credit, insurance or employment in the past 60 days as a result of your report
  • You certify in writing that you are unemployed and intend to apply for employment in the 60-day period beginning on the day you make the certification
  • You are a recipient of public welfare assistance
  • You have reason to believe that your file at the agency contains inaccurate information due to fraud
  • The FCRA also permits consumers to dispute inaccurate information in their credit report without charge. Accurate information cannot be changed. You do not have to purchase your credit report or other information from to dispute inaccurate or incomplete information in your Experian file or to receive a copy of your Experian consumer disclosure.

If you think an item of the Experian information may be inaccurate or incomplete, click here.

The credit report you are requesting from is not intended to constitute the disclosure of Experian information required by the FCRA or similar state laws. Experian's National Consumer Assistance Center provides a proprietary consumer disclosure that is different from the consumer credit report provided by This disclosure report must be obtained directly from Experian by going to

You understand that you are providing “written instructions” to under the federal Fair Credit Reporting Act and authorizing to obtain information from your personal credit history from Experian. You authorize to obtain such information solely 1) to confirm your identity to avoid fraudulent transactions in your name; 2) for your own use; 3) provide you a copy of your credit history and score; and 3) monitor your credit file for changes while my membership is active with

The FCRA allows consumers to get one free comprehensive disclosure of all of the information in their credit file from each of the three national credit reporting companies (Experian, Equifax, and TransUnion) once every 12 months through a central source. Georgia residents can receive two disclosures per year. Although comprehensive, the credit reports that are available from may not have the same information as a credit report obtained directly from the three national credit reporting companies or through the central source. To request your free annual report under the FCRA, you must go to, or call 877-322-8228.'s Products are not related to the free FCRA disclosure that you are or may be entitled to. offers access to your credit score and other credit information. is not a credit repair organization, and is not offering to sell, provide or perform any service to you for the express or implied purpose of either improving your credit record, credit history or credit rating or providing advice or assistance to you with regard to improving your credit record, credit history or credit rating. You acknowledge and agree that you are not seeking to purchase, use, or access in order to do so. By law, cannot provide credit advice. The Credit Repair Organizations Act prevents us from doing so. While we offer a great deal of credit education and resources throughout the website, we are unable to provide direct advice on how to improve a credit score or credit situation.

Bill Payment Service

Our Bill Payment Service allows you to pay your bills online, however, we are not a bank or a money services business. We collect and relay your payment information to our payment processor, Four Oaks Bank & Trust Company (or other payment processor that we might designate) (the “Bill Payment Processor”), who will process and make bill payments on our behalf. In order for our Bill Payment Processor to do this, you must enter into an “Account Holder Agreement” with our Bill Payment Processor. This agreement is between you and our Bill Payment Processor, which authorizes them to make electronic funds transfers for you and you have to enter into this agreement in order to use our Bill Payment Service.


By initiating a payment through the Bill Payment Service, you authorize us to debit your designated bank checking account from which your bill payments will be withdrawn from (your "Checking Account"). You must maintain a sufficient balance in your Checking Account to cover and fund the payments you initiate. You may only link a Checking Account on which you are a named account holder. By linking your Checking Account, you are representing that you have the right to authorize us to charge that Checking Account for payments you initiate using the Bill Payment Service and you agree to indemnify and hold us harmless from any claims by any other account owner of your Checking Account for any payments you authorize us to make from your Checking Account. We will make the payments you request through our Bill Payment Service via an electronic funds transfer or other form of funds transfer that we may choose to employ.

Payee Information

You are responsible for ensuring the accuracy of the information you provide about each payment you want to send, including the name and address of the recipient (the "Payee"), the amount of the transaction and your account number or other payment information (where applicable).

Scheduling Payments

To ensure that there is enough time for the Payee to receive your payment on time, you must submit payment instructions at least 6 business days prior to the due date for the applicable bill. If the due date falls on a weekend or holiday, you must schedule the payment in advance, on the business day before the weekend or holiday for proper processing. It is your responsibility to submit payments so that they arrive before the Payee's due date. We are not responsible for any late charges that you may be charged by a Payee if you select a payment date that causes a payment to be delivered after the due date.

Payment Cancellation

You may cancel or edit any scheduled payments any time prior to 1 business day before the scheduled payment date and by following the directions on the Bill Payment Service. After that point, your payment cannot be canceled or edited.

Limits on Payees and Payment Amounts

Certain Payees may not accept payment from certain types of accounts and sources. Additionally, we may need to impose limits on the number and amount of payments, in aggregate, that you can send using our Bill Payment Service. You may not use the Bill Payment Service to make aggregated payments to Payees of more than $5,000 per calendar month. We may refuse to permit payment to any Payee if we reasonably believe it is necessary or advisable for legal or security reasons. If you fail to maintain a balance in your Checking Account sufficient to fund any payment that you initiate, we may refuse to make any subsequent payment for as long as we determine to be necessary or appropriate. Payments to Payees outside of the United States or its territories are prohibited through the Services. You may not use the Bill Payment Service to make payments to government agencies, such as tax payments and court-ordered payments.

Delays with Processing a Payment

Please note that some transactions may take longer to be credited to your account with the applicable Payee due to circumstances beyond our control, such as delays in handling and posting payments by the Payee or their financial institution. Some Payees may delay processing your payment, in which case the your payment will be held as pending until the Payee processes your payment. Any bill payment authorization you make will remain valid for up to 30 days.

Rejected Payments

Please take note that a Payee is not required to accept online payments or through our Bill Payment Service. We are not responsible or liable for a Payee's decision not to accept a payment made through the Bill Payment Service. We will research and try to correct any rejected payment and will attempt to resubmit the payment to your Payee. If we are unable to process the payment, we will void the payment and credit the payment back your Checking Account.


We charge a monthly fee to use our Bill Payment Service. The fees applicable to your use of our Bill Payment Service will be charged regardless of whether or how often you use the Bill Payment Service during each period for which you have subscribed to the Bill Payment Service. You agree that we may deduct our fees directly from your Checking Account for the use of Bill Payment Service. Our fees are subject to change at any time, although we will give you advance notice before the new fees take effect. There may be additional fees or charges that apply to additional or optional services that you elect to use, which you will be informed about before you use or enable those services.

Inability to Access Funds from Checking Account

You are responsible and liable for the payments you authorize through our Bill Payment Service. We will deduct the payment amount from your Checking Account on the payment date. If your Checking Account does not have sufficient funds available to cover your payment, or we are unable to access the funds from your Checking Account to complete a bill payment transaction (such as where a deposit has not posted or a hold has been placed on deposited funds in your Checking Account), your payment may not be completed. In that case, you will be responsible for:

  • reimbursing us for the payment amount – if we sent the payment to the Payee on your behalf;
  • reimbursing us for any fees imposed on us as a result of the failed transaction; and
  • reimbursing us for any fees we incur in attempting to collect the amount of the failed payment from you.
In addition, you will be required to immediately add funds to your Checking Account or otherwise provide payment to ReadyForZero through other means. If you do not do so, we may engage in collection efforts to recover such amounts from you. We will not be responsible for any overdraft fees, over-the-limit fees, or insufficient fund charges (including finance charges, late fees, or similar charges) that result from your failure to maintain a sufficient, available balance in your Checking Account to fund the payments you initiate.

Bill Payment Statements

We do not send a statement listing transactions that you make using the Bill Payment Service. The transactions will appear on your Checking Account statement that is issued by your bank or financial institution. You should confirm all of the transactions you submit through the Bill Payment Service against your bank account statement.

Questions Regarding Bill Payments

All questions about a bill payment or the transactions made through our Bill Payment Service should be directed to us, ReadyForZero, and not to the bank or other financial institution where you have your account. We are responsible for the operation of the Bill Payment Service and for resolving any errors in transactions made through the Bill Payment Service. We will work with you and your Payee (as appropriate) to resolve any errors or questions about a bill payment.

Unauthorized Transactions

If your account statement shows payments made through the Bill Payment Service that you did not authorize, you must notify us as soon as you discover the unauthorized payment. You may request documentation or information regarding your account or a bill payment transaction to determine whether an unauthorized transfer occurred by contacting us using the contact methods specified in our Terms.

Notification Requirements and Procedures

You should alert us immediately if you believe your username and password or mobile device has been lost or stolen, or if you believe that a bill payment or fund transfer has been made from your Checking Account without your permission.

In case of errors or questions about any payments or transfers from your Checking Account, contact us by:

  • Email:
  • Mail: 71 Stevenson Street, Suite 800, San Francisco, CA 94105

We must hear from you no later than 60 days after the transmittal of a statement from your financial institution on which the problem or error appeared.

  • Tell us your name and email address that you used to register for the Bill Payment Service.
  • If possible, tell us the ReadyForZero reference ID for the transaction
  • Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
  • Tell us the dollar amount of the suspected error.

We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.

For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error.

We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

For purposes of these disclosures, our business days are Monday through Friday. Holidays are not included.

Your Liability

You are responsible and liable for any errors you make in using the Bill Payment Service, such as when:

  • you provide us with incorrect information about the Payee;
  • you submit a payment to a Payee from the wrong Checking Account;
  • you do not have sufficient, available funds in your Checking Account to cover the payment amount;
  • you erroneously submit a payment to a Payee multiple times;
  • you submit the wrong amount to a Payee;
  • you submit a payment to the wrong Payee; or
  • you change your mind about making a payment to a Payee after the payment has been processed.

Our Liability

If we fail to make a payment or in the event a bill payment posts to a Payee after its scheduled payment date, which is due to our error, we will reimburse you for any documented late payment fees and related charges you incur, up to $50.00, provided that the payment was properly submitted by you for payment in accordance with these Bill Payment Terms and you received a confirmation number for the scheduled payment.

We will not be liable to you for failing to complete a payment:

  • if you do not have enough available funds in your Checking Account to make the transfer;
  • if the payment is rejected, returned, mishandled, or delayed by the Payee for any reason;
  • due to errors that you made, such as those as outlined above;
  • if the transaction is rejected or returned by your bank or financial institution for your Checking Account;
  • due to any pre-announced unavailability of the Bill Payment Service; or
  • due to circumstances beyond our control (for example, fire, flood, interference from an outside source, postal delays, or any failure by your computer, software, or Internet connection).



We may modify or revise these Bill Pay Terms from time to time, and we will try to provide at least 30 days notice prior to any new terms taking effect. By continuing to access or use the Bill Payment Service after those revisions become effective, you agree to be bound by the revised Bill Pay Terms. Please contact us if you have any other questions.